Newpowa's shipping policies and some general problems& solutions will be shown at Shipping FAQs. You may find some useful information here.

Orders & Shipping

You can find some articles about our solar products at Solar 101. Many useful and practical tips will help you enjoy a better solar life.

Solar 101

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Product Accessories

Here we'll answer some FAQs regarding Installation and Mounting.

Installation & Mounting

Find the answers to common questions regarding solar panel wiring and performance.

Panel Wiring & Performance

Get quick answers to FAQs regarding how to maintain your solar system and/or components.

Maintenance/Troubleshooting

Route is a package protection service that gives you added peace of mind and takes the hassle out of package delivery.

Route Protection Service FAQs

Get answers to the most frequently asked questions in regard to our Powa Rewards Program.

Powa Rewards Program

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Newpowa Help Center

FAQs

This page contains all the answers of frequently asked questions

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Newpowa Announcement

How long will the delivery take?

Is the delivery time flexible?

I need a copy of my invoice for my order. How do I go about with it?

What is solar energy and why solar energy?

Introduction to solar panels

Key components of solar panels

Understanding the spec sheet

What is a Solar Off-grid System?

Mono-crystal or Poly-crystal Panels?

How to Choose Controller for the Solar Panel?

Difference between PWM Controller and MPPT Controller

How to Choose an Inverter?

Battery Selection Principles

Cables Selection Principles

Can Ordinary Cables Replace Photovoltaic Ones?

How Long the Cable Should be between the Battery and the Controller?

Is there a Diode in the Junction Box on the back of the Solar Panel?

Why does the Diode get Damaged?

Introduction to the wiring and connection styles of the panel.

What is the difference between panels with and without cables?

What is the difference between panels that come with and without connectors?

Types of outlet connector of solar panels

How to determine the installation angle of the panel?

What are the installation methods for the solar panel?

How to choose solar panel mount material and model?

Are mounts the necessary component of the system?

Can the mounts be made by one self?

What are the things to look out for when installing panels on an RV?

Precautions for Foldable Units

Why is the actual output power of the solar panel less than the nominal rated power Pmax?

For the same wattage, does mono and poly panel generate the same wattage?

Does solr panel work in cloudy condition?

How much power can the solar panel generate?

What are the main reasons for affecting power generation/supply of the system?

What are the factors that affect the system efficiency?

Will it affect power generation if the color is not consistent across solar panel's surface

Can solar panel voltage work in 12V/12V/48V systems?

What is the function that automatically recognizes 12V and 24V in a controller?

Can a solar panel be directly connected to a battery?

What is the correct order for system wiring?

What is the working temperature of the solar panel?

Will the photovoltaic modules be damaged in case of severe environment, such as hail?

What is the life expectancy of a solar panel?

Are the products waterproof and how should you use it outdoors?

Why does the charge controller say 12.6V, when it is fully charged?

Why does the battery voltage display 12.5V, and can't be charged?

What are the precautions for system installation?

Does the damage to the surface of the solar panel affect its performance?

Will the inverter and panel leak electricity?

How to maintain solar panels and connectors?

How to choose the correct system maintenance time?

Do I need to add a fuse breaker protection between a panel and controller, or controller and battery?

What is Route and its Package Protection?

What is Carbon Neutral Shipping?

How does Carbon Neutral Shipping work?

Where is my order?

How does Route work?

How does Route process refund or reorder?

When should I file a claim?

What if my order never arrives or is stolen?

What if my order arrives damaged?

How do I file a claim for my lost, damaged, or stolen order?

What are Route’s terms and conditions?

Is Route a licensed insurance company?

Will my Powa Volts expire?

Will my redeemed reward coupon still work after January 7, 2026?

What will happen to Powa Rewards Program after January 7, 2026?

What is it?

What are Powa Volts?

How do I join the Powa Rewards Program?

How do I earn Powa Volts?

When will Powa Volts be added to my account  after placing an order?

How do I spend my Powa Volts?

How to use my generated coupon?

Will I receive an email notification after earning Powa Volts or redeeming rewards?

How are order totals calculated for earning Powa Volts?

How do I track my activity?

Will my Powa Volts earned from the order be removed if my order is cancelled, refunded, or partially refunded?

If an order (which used the redeemed coupon) is cancelled, will the Powa Volts that I used for the redemption be returned to my account?

If my friend places an order without using my referral link, will I still get Powa Volts for the referral?

What are the accepted platforms to share my unique referral link?

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