Please leave your information and we will get back to you as soon as possible

Call Us at +1 (702) 628-7600
Monday - Friday 09:00 AM - 05:00 PM PST

Newpowa Help Center

<p id="isPasted" style="box-sizing: border-box; margin: 0 0 calc(var(--line-height-computed)); color: rgb(51, 51, 51); font-family: &quot;Titillium Web&quot;, sans-serif; font-size: 17px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If you insured your order with Route at checkout, you will receive a confirmation email from Route with a link to file a shipping issue.&#xA0;<p style="box-sizing: border-box; margin: 0 0 calc(var(--line-height-computed)); color: rgb(51, 51, 51); font-family: &quot;Titillium Web&quot;, sans-serif; font-size: 17px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> <p style="box-sizing: border-box; margin: 0 0 calc(var(--line-height-computed)); color: rgb(51, 51, 51); font-family: &quot;Titillium Web&quot;, sans-serif; font-size: 17px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">You can also file a shipping issue on Route&#x2019;s app or via&#xA0;<a href="https://claims.route.com/" style="box-sizing: border-box; color: rgb(49, 200, 224); text-decoration: none; background-color: transparent;">the web here</a>. To file a claim, you will need your order number OR Route ID number and the email address that was attached to the order.<p style="box-sizing: border-box; margin: 0 0 calc(var(--line-height-computed)); color: rgb(51, 51, 51); font-family: &quot;Titillium Web&quot;, sans-serif; font-size: 17px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> <p style="box-sizing: border-box; margin: 0 0 calc(var(--line-height-computed)); color: rgb(51, 51, 51); font-family: &quot;Titillium Web&quot;, sans-serif; font-size: 17px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Haven&#x2019;t downloaded the app yet?&#xA0;<a href="https://apps.apple.com/us/app/route-visual-package-tracking/id1449803898" style="box-sizing: border-box; color: rgb(49, 200, 224); text-decoration: none; background-color: transparent;">&#xA0;Download here</a>

If you insured your order with Route at checkout, you will receive a confirmation email from Route with a link to file a shipping issue. You can also file a shipping issue on Route’s app or via the web here. To file a claim, you will need your order

How do I file a claim for my lost, damaged, or stolen order?

FAQs

Route Protection Service FAQs

Changing account details

Your account

Newpowa Announcement

How long will the delivery take?

Is the delivery time flexible?

I need a copy of my invoice for my order. How do I go about with it?

Orders & Shipping

What is solar energy and why solar energy?

Introduction to solar panels

Key components of solar panels

Understanding the spec sheet

What is a Solar Off-grid System?

Solar 101

Mono-crystal or Poly-crystal Panels?

How to Choose Controller for the Solar Panel?

Difference between PWM Controller and MPPT Controller

How to Choose an Inverter?

Battery Selection Principles

Cables Selection Principles

Can Ordinary Cables Replace Photovoltaic Ones?

How Long the Cable Should be between the Battery and the Controller?

Product Related

Is there a Diode in the Junction Box on the back of the Solar Panel?

Why does the Diode get Damaged?

Introduction to the wiring and connection styles of the panel.

What is the difference between panels with and without cables?

What is the difference between panels that come with and without connectors?

Types of outlet connector of solar panels

Product Accessories

How to determine the installation angle of the panel?

What are the installation methods for the solar panel?

How to choose solar panel mount material and model?

Are mounts the necessary component of the system?

Can the mounts be made by one self?

What are the things to look out for when installing panels on an RV?

Precautions for Foldable Units

Installation & Mounting

Why is the actual output power of the solar panel less than the nominal rated power Pmax?

For the same wattage, does mono and poly panel generate the same wattage?

Does solr panel work in cloudy condition?

How much power can the solar panel generate?

What are the main reasons for affecting power generation/supply of the system?

What are the factors that affect the system efficiency?

Will it affect power generation if the color is not consistent across solar panel's surface

Can solar panel voltage work in 12V/12V/48V systems?

What is the function that automatically recognizes 12V and 24V in a controller?

Can a solar panel be directly connected to a battery?

What is the correct order for system wiring?

What is the working temperature of the solar panel?

Will the photovoltaic modules be damaged in case of severe environment, such as hail?

What is the life expectancy of a solar panel?

Are the products waterproof and how should you use it outdoors?

Why does the charge controller say 12.6V, when it is fully charged?

Why does the battery voltage display 12.5V, and can't be charged?

What are the precautions for system installation?

Does the damage to the surface of the solar panel affect its performance?

Will the inverter and panel leak electricity?

Panel Wiring & Performance

How to maintain solar panels and connectors?

How to choose the correct system maintenance time?

Do I need to add a fuse breaker protection between a panel and controller, or controller and battery?

Maintenance/Troubleshooting

What is Route and its Package Protection?

What is Carbon Neutral Shipping?

How does Carbon Neutral Shipping work?

Where is my order?

How does Route work?

How does Route process refund or reorder?

When should I file a claim?

What if my order never arrives or is stolen?

What if my order arrives damaged?

What are Route’s terms and conditions?

Is Route a licensed insurance company?

What is it?

What are Powa Volts?

How do I join the Powa Rewards Program?

How do I earn Powa Volts?

When will Powa Volts be added to my account  after placing an order?

Will my Powa Volts expire?

How do I spend my Powa Volts?

How are order totals calculated for earning Powa Volts?

How to use my generated coupon?

Will I receive an email notification after earning Powa Volts or redeeming rewards?

How do I track my activity?

Will my Powa Volts earned from the order be removed if my order is cancelled, refunded, or partially refunded?

If an order (which used the redeemed coupon) is cancelled, will the Powa Volts that I used for the redemption be returned to my account?

If my friend places an order without using my referral link, will I still get Powa Volts for the referral?

What are the accepted platforms to share my unique referral link?

Powa Rewards Program

Downloads

How do I file a claim for my lost, damaged, or stolen order?Updated 2 years ago