How do I file a claim for my lost, damaged, or stolen order?Updated a year ago

If you insured your order with Route at checkout, you will receive a confirmation email from Route with a link to file a shipping issue. 

You can also file a shipping issue on Route’s app or via the web here. To file a claim, you will need your order number OR Route ID number and the email address that was attached to the order.

Haven’t downloaded the app yet?  Download here