How does Route process refund or reorder?Updated a year ago

When a claim is reported and resolved, your product will either be reordered or refunded depending on in-stock availability and the percentage of discounts received.

In some cases, order issues may not be approved per the Route Package Protection policies.

REORDER

Shortly after we have processed your reorder, you will receive a confirmation email from us with the included new order number and receipt of purchase. Once we fulfill the order, you will receive another email with tracking information: tracking number, and a link to track via the carrier service (i.e., UPS, USPS, etc.).

Every reorder placed through Route will also be covered by Route Package Protection in the case of lost, stolen, or damaged items. So, rest assured knowing you’re protected should you experience another situation!

Lastly, we highly recommend downloading Route’s app and utilizing their Visual Tracker in order to keep an eye on your package status, updates, and future orders in one, user-friendly place.

REFUND

Route will refund you the total amount paid, including shipping and taxes. In the case that Route is not able to offer a refund to your original form of payment, they will offer a PayPal refund as an alternative option.

*In both cases above, the Route Protection cost will not be refunded.

PayPal 

If you do not currently have a PayPal account, don’t worry! PayPal is easy, fast, and free to set up, all you need to do is follow this link to get started.

Once your PayPal refund has been processed, you should expect to see funds reflected in your PayPal balance within the next business day (if not sooner). Sometimes it’s tricky to navigate how to transfer those funds to your bank account, so you can also reference this PayPal article if you need help!

Original Form of Payment

If your payment is processed to your original form of payment, you can expect to see those funds back to your account within 5-7 business days.

Currently, Route is developing some incredible additions to their services that would include the ability to put money right back into your pocket. However, until they release those features, PayPal is their safest, most efficient option for returning your money to you in those circumstances.

If you have any questions regarding a reorder or refund completed through Route Package Protection, you can reach out here and they’ll be happy to assist however they can!