Route is a package protection service that gives you added peace of mind and takes the hassle out of package delivery.
Route’s Package Protection is a solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit while also protecting the planet. We know how frustrating it is to have something happen to your order, s
Route covers the cost to neutralize shipping emissions when you opt-in to their Package Protection service at checkout. By adding Route Package Protection to your cart, you’re automatically taking instant climate action!
Route has partnered with Patch, a carbon credit marketplace, to facilitate the purchase of carbon credits to neutralize your emissions. Carbon credits represent a certified unit of carbon removal or avoidance delivered by environmental projects that
Once your order has been fulfilled by our team, a shipping confirmation with a tracking number will be emailed. You can download Route's mobile app for iOS or Android to visually track your package and receive real-time notifications on its estimate
If your Route-protected order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing. Need to file a
When a claim is reported and resolved, your product will either be reordered or refunded depending on in-stock availability and the percentage of discounts received. In some cases, order issues may not be approved per the Route Package Protection pol
All issues are eligible to file within 365 days from the order date, or 365 from the first tracking checkpoint if there is a tracking number available. Lost item. An item is considered lost if it never is reported as delivered. Order issues are consi
Route helps cover these instances! To protect your order against loss or theft, add Package Protection at checkout. If your order has not arrived, please file a claim with Route here.
Route covers damage as well! To protect your order against damage that occurred during shipping, add Route Protection at checkout. If your order has arrived to you damaged, please take photos of the item and the packaging it arrived in to include in
If you insured your order with Route at checkout, you will receive a confirmation email from Route with a link to file a shipping issue. You can also file a shipping issue on Route’s app or via the web here. To file a claim, you will need your order
Route’s terms and conditions are listed here: https://route.com/terms-and-conditions/
Yes, Route is a licensed insurance company with SEG Insurance Ltd. as its partner.